Privacy Policy for 77acm
Your privacy matters to us. This Privacy Policy explains what personal data 77acm collects, why we collect it, how it is used and stored, and what rights you have over your information as a player on our Bangladesh-focused platform.
77acm collects the personal information you provide when registering, depositing, and playing on our platform — including your name, contact details, payment information, and gameplay history. We use this data to operate your account, process transactions, prevent fraud, and comply with applicable legal obligations. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting our support team. The full legal text below governs in all cases — this summary is for convenience only and has no legal force.
All data transmitted between your device and 77acm servers is protected by industry-standard TLS/SSL encryption, keeping your personal and financial details secure in transit.
77acm does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate your account and improve our services.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
77acm uses essential and analytical cookies to deliver a smooth platform experience. You can manage non-essential cookie preferences through your browser settings at any time.
Personal data is retained only for as long as required to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
Access to personal data within 77acm is restricted to authorised personnel only, on a strict need-to-know basis. All staff with data access are bound by confidentiality obligations.
Data We Collect
77acm collects personal data from you in a number of ways: directly when you register an account or interact with our platform, automatically when you use the platform, and occasionally from third-party sources where permitted by law. The categories of personal data we collect are set out below.
1.1 Registration Data
When you create a 77acm account, we collect the following information to establish and maintain your player profile:
- Full legal name as it appears on your government-issued identity document
- Date of birth (for age verification purposes — you must be 18 or older)
- Mobile phone number (used for account verification and support communications)
- Email address (used for account notifications and optional promotional communications)
- Residential address (city, district, and postcode — used for KYC verification)
- Preferred username and encrypted password
1.2 Identity Verification Data
To comply with our Know Your Customer (KYC) obligations and to verify your age, we may request copies of the following documents:
- National Identity Card (NID) — front and back
- Passport (photo page)
- Birth certificate (where NID or passport is unavailable)
- Selfie photograph for facial verification against identity documents
1.3 Financial & Transaction Data
When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, or Mastercard, we collect and retain transaction records including:
- Payment method type and the last four digits or mobile number associated with the payment account
- Transaction amounts in BDT, timestamps (in BST, UTC+6), and transaction reference numbers
- Deposit and withdrawal history associated with your player account
1.4 Gameplay & Activity Data
We automatically record your interactions with the 77acm platform, including:
- Game sessions played, bet amounts, game outcomes, and session durations
- Sports betting selections, stake amounts, and settlement outcomes
- Bonus activations, wagering progress, and promotion redemptions
- In-platform navigation patterns and feature usage
1.5 Technical & Device Data
When you access 77acm through a browser or mobile device, we automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
How We Use Your Data
77acm processes your personal data only for specific, legitimate purposes. The table below sets out each purpose, the data category used, and the legal basis for that processing.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contract performance |
| Age and identity verification (KYC) | Registration data, verification documents | Legal obligation |
| Processing deposits and withdrawals | Financial and transaction data | Contract performance |
| Fraud detection and prevention | Transaction data, device data, gameplay data | Legitimate interests |
| Responsible gaming monitoring | Gameplay data, transaction data | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Registration data, transaction data, gameplay data | Contract performance |
| Marketing and promotional communications | Registration data, gameplay data | Consent (opt-in only) |
| Platform analytics and improvement | Device data, gameplay data, activity data | Legitimate interests |
| Legal and regulatory compliance | All categories as required | Legal obligation |
2.1 Marketing Communications
77acm will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers if you have explicitly opted in to receive such communications at the time of registration or through your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support at [email protected] (plain text — type this address into your email client directly).
Data Sharing & Disclosure
77acm does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
3.1 Service Providers
We work with a small number of carefully selected third-party service providers who assist us in operating the 77acm platform. These providers include:
- Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard) — who receive transaction data necessary to process your deposits and withdrawals
- KYC and identity verification service providers — who receive copies of your identity documents to complete age and identity checks on our behalf
- Game content providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) — who receive session data necessary to deliver and log game outcomes
- Cloud hosting and IT infrastructure providers — who store platform data on secure servers on our behalf
- Analytics providers — who receive anonymised or pseudonymised usage data to help us understand platform performance
All service providers are contractually required to process your data only on our instructions, to maintain appropriate security standards, and not to use your data for their own purposes.
3.2 Legal and Regulatory Disclosure
77acm may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect fraud, money laundering, or other serious criminal activity. In such cases, we will disclose only the minimum data necessary to fulfil the legal obligation.
3.3 Business Transfers
In the event that 77acm undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 77acm will take reasonable steps to ensure that the receiving entity agrees to honour the commitments made in this Privacy Policy.
Cookies & Tracking
77acm uses cookies and similar tracking technologies to operate certain essential platform functions and to understand how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website. The cookies used by 77acm fall into the following categories:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the platform to function — maintaining your login session, remembering your account settings, and securing your connection. | No — these are essential to the service |
| Functional | Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience. | Yes — via browser settings |
| Analytical | Collect anonymised data about how players navigate and use the platform, helping us identify areas for improvement and optimise performance. | Yes — via browser settings |
| Security | Detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts. Used alongside IP monitoring and device fingerprinting for account security. | No — required for security |
4.1 Managing Cookies
Most modern browsers allow you to view, manage, block, and delete cookies through the browser's settings menu. Please note that disabling strictly necessary or security cookies may prevent certain features of the 77acm platform from functioning correctly, and may affect your ability to log in or complete transactions. Disabling analytical or functional cookies will not impair your ability to access core platform features.
4.2 Third-Party Tracking
Game content delivered by third-party providers (such as Evolution Gaming, Pragmatic Play, and Spribe) may load within iframes on the 77acm platform and may set their own cookies as part of delivering the game experience and recording game outcomes. These cookies are governed by the respective provider's own privacy policies, over which 77acm has no direct control.
Data Retention
77acm retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| Identity verification documents | Duration of account + 5 years post-closure | Anti-money laundering obligations |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gameplay and session data | Duration of account + 2 years post-closure | Dispute resolution and responsible gaming |
| Support communications | 3 years from date of communication | Customer service and dispute evidence |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent basis |
| Technical and device data | 13 months from collection | Security monitoring and analytics |
When the applicable retention period expires, 77acm will securely delete or anonymise the relevant data so that it can no longer be associated with an identifiable individual. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis.
Data Security
77acm takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your data from unauthorised access, loss, destruction, or disclosure. These measures include:
- TLS/SSL encryption for all data transmitted between your browser or device and 77acm servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted password storage using one-way hashing algorithms — 77acm staff cannot view your plain-text password at any time.
- Role-based access controls that limit internal access to personal data strictly to the staff members who require it to perform their job functions, with full access logging.
- Secure server infrastructure hosted in data centres with physical access controls, surveillance, redundant power supplies, and regular security audits.
- Automated fraud and intrusion detection systems that monitor for unusual account activity, high-velocity transactions, and unauthorised access attempts in real time.
- Regular security reviews of our systems, codebase, and data handling procedures to identify and remediate vulnerabilities promptly.
6.1 Your Responsibility
While 77acm takes all reasonable steps to protect your personal data, you also play an important role in keeping your account secure. You should use a strong, unique password for your 77acm account that you do not reuse on any other website or application. Never share your login credentials with another person. If you use the 77acm platform on a shared or public device, always log out of your account when you are finished. If you suspect your account has been accessed without your authorisation, contact our support team immediately.
Your Privacy Rights
As a player on the 77acm platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] (plain text — type this address directly into your email client). We will respond to all valid requests within 30 days of receipt.
You have the right to request a copy of the personal data 77acm holds about you, along with information about how it is being used and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request that 77acm delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
In certain circumstances, you have the right to request that 77acm restricts the processing of your personal data — for example, while the accuracy of that data is being contested.
You have the right to receive a copy of the personal data you provided to 77acm in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including profiling for marketing purposes. You may opt out of marketing communications at any time.
7.1 How to Submit a Rights Request
To exercise any of the rights listed above, please contact the 77acm support team using the email address [email protected] (plain text — do not click a mailto link; type this address directly). Your request should include:
- Your full name and registered username on the 77acm platform
- The specific right you wish to exercise and a brief description of your request
- A copy of your identity document (to allow us to verify your identity before processing the request)
77acm will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Where a request is particularly complex or where we receive a high volume of requests simultaneously, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
7.2 Withdrawal of Consent
Where 77acm processes your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent, update your notification preferences in your account settings or submit a request to [email protected] (plain text).
Changes to This Policy
77acm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform and services. When we make material changes to this policy, we will notify registered players by email to the address associated with their account and by posting a prominent notice on the 77acm platform for a minimum of 14 days before the changes take effect.
The effective date of the current version of this Privacy Policy is displayed at the top of the hero section of this page. We encourage you to review this page periodically so that you remain informed about how 77acm collects, uses, and protects your personal data. Your continued use of the 77acm platform after the effective date of any amendment to this policy constitutes your acceptance of the updated terms.
8.1 Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy, about the way 77acm handles your personal data, or about how to exercise your privacy rights, please contact our support team. Our support email address is [email protected] — please type this address directly into your email client; it is provided as plain text and is not a clickable link. We aim to respond to all privacy-related enquiries within 5 business days.
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